VoIP Frequently Asked Questions
Most frequent questions and answers
VoIP Only is an alternative telephone service that works off your existing Internet connection. It cuts out unnecessary landline costs and you only pay for the Credit you use. Perfect for anyone with fixed or mobile Internet looking for a home telephone number that is flexible, affordable and easy-to-use.
Once you sign up for VoIP Only service, we’ll give you your own unique VoIP number. It works like a phone number, and you’ll use it whenever you need to make and receive calls over the Internet.
We recommend that you make use of our VoIP-enabled phone, but there are other options available – such as mobile apps (like Zoiper) or your existing VoIP phone.
If you have an existing VoIP phone, it is important to note that we may not be able to support or assist you in the configuration of your current phone.
Unfortunately there is no rollover on monthly credit.