Frequently Asked Questions
Most frequent questions and answers
Within 7 business days, provided payment has cleared (stock dependant)
MTN can only allow devices which have been network approved by MTN. This range of devices includes: Archer MR600, Huawei B525, Huawei B535, Huawei B612, Huawei B618, ZTE MF286
The MTN Fixed LTE coverage map is generated specifically based on capacity and network availability, so although you’ll be sharing the network with mobile LTE subscribers within the Fixed LTE coverage area, you won’t be impacted by congestion issues. If you get your router from Web Panda, we can ensure that it has the correct firmware configuration to allow MTN to make the most efficient use of spectrum which does not get allocated to mobile LTE subscribers.
Yes, top-ups are available in the Client Client Portal.
Yes. All Fixed LTE packages can be upgraded or downgraded via your Client Client Portal.
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
You can request to have your Fixed LTE service moved to another location once a year.