Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• In the case of repairs undertaken, repair times given are merely estimates and are not binding; time is not of the essence of this agreement unless expressly agreed upon in writing by Web Panda. Web Panda shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any unforeseen costs and/or delayed repairs.
• No returns will be accepted without an RMA number. Return Material Authorization (RMA) request.
• This number must be used as a reference for all matters relating. Our technical department will issue you with an RMA number which authorizes you to return one item per every RMA number. A full fault description must be completed to enable technical department to test and verify fault.
• All defective merchandise returned must be returned with all cables, power supplies, documentation etc.
• Web Panda is not responsible for the cost of returning any products to Web Panda offices. For your protection, please insure the package and ship via a traceable method. Web Panda is not responsible for lost or damaged packages.
• If any of the above conditions are not met, Web Panda reserves the right either to refuse the return, or to charge a restock fee of not less than 15%.
• Acceptance of Products: Web Panda shall conduct incoming acceptance inspection as soon as possible on receipt of products.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• CD, DVD, software, video game that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged.

Need help?

Contact us at support@webpanda.co.za for questions related to refunds and returns.