Cloud PBX is an internet phone system in which the provider is responsible for both housing the PBX equipment and providing your phone services. Your desk phone plugs into a router, and any calls, signaling and features are handled through a server at the provider’s physical location.

Cloud PBX uses VoIP technology to provide more phone number extensions while offering advanced calling features without the need for expensive on-premise hardware.

Yes. You will need an active VoIP Line to use our Cloud PBX service. You can order a Panda VoIP Line here: https://webpanda.co.za/voip/

Call Channels or Concurrent Calls are how many calls you can make and receive at the same time from the same number without disturbing other lines.

Upon checkout, you will be able to select the amount of agents and concurrent calls you require. You will also be able to upgrade at a later stage within your Client Portal or by contacting us.